Comprehensive integration support

Ricoh views seamless IT support as critical in the successful transition to a new document management solution. Our approach to technology integration provides the continuity that can only be gained by providing direct pre-sales support as well as ongoing service.

A customer-focused team

Ricoh’s integration support model delivers sales, technology solutions, and operations management through specialized groups. Under the leadership of a Global Account Manager, who provides a single point of accountability, the team is organized to support the total delivery process.

This structure gives Ricoh the flexibility—plus the focused expertise—to scope, design, implement, and manage the solution based on your business and IT infrastructure requirements. It also ensures consistent methodologies and accountabilities to customers with multiple-location implementations.

Analysis, planning, implementation and ongoing support

The process begins when Business Analysts are deployed to customer sites based on program requirements. They lead the team in performing a thorough DOCutivity® analysis — analyzing the current state of your business, defining the desired future state, and ensuring the proposed solutions meet your business objectives. Analysts understand the underlying technologies, and are able to define future state plans that can easily be transitioned to the project manager.

Project managers then assemble and lead the transition team through planning and implementation to ensure every detail of the plan is integrated successfully. During implementation, a Solutions Engineer and support personnel work closely with the customer’s IT organization in all aspects of certification, architecture, connectivity, site implementation, and training.

Ongoing support is provided by the Global Account Manager, Solution Engineers, Web-based eBusiness tools which can integrate with the customer’s online systems and processes.