eBusiness Support

When you engage with a solutions provider, you expect more connection than a toll-free number. Because the advantages of a true partnership — like priority service, customized offerings, and joint planning — require tight integration between your business and the provider’s internal support structure.

The Ricoh eBusiness group is dedicated to achieving and sustaining this kind of seamless business integration. We use advanced Web-based technologies to bridge all the gaps between your organization and the back-end systems we rely on to manage your account.

You benefit from:

• Next-level total cost of ownership (TCO) analysis through powerful device relationship management solutions
• Intelligent procurement and precise spending control through eProcurement support, which includes electronic catalogs as well as third-party eMarketplaces

Device Relationship Management (DRM)

If not, you’re not alone. That’s why device relationship management (DRM) is so powerful for enterprises with multiple locations, widely distributed users, or a large and diverse fleet of equipment. Conceptually, DRM enables organizations to monitor, manage, and act on a continuous flow of information from any networked device, through a Web-based interface.

Learn more about how DRM can support your eBusiness initiatives.

eProcurement Support

For many Ricoh customers, the first use of eBusiness services is through an electronic catalog, or eProcurement Web site. These customized online portals enable authorized buyers in your organization to purchase products from approved vendors. eProcurement sites allow our customers to leverage their technology investments by accelerating the purchasing cycle and ensuring compliance with contract pricing.

Today, Ricoh manages electronic catalogs for Ariba, eScout, and various other eProcurement platforms. We have a dedicated catalog and content manager, so you always have a single point of contact for implementation, publishing, and ongoing management.

Ricoh also participates in eMarketplaces sponsored by third-party organizations. These allow member companies to use one site to purchase products from many approved suppliers.